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+27 83 796 8771
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benita.hoffman.durand@gmail.com
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+27 83 796 8771
Faq
Frequently Asked Questions
Can I cancel my order?
Orders can be cancelled before the order has been placed with the supplier. Once it has been placed with the supplier it means that the item can no longer be refunded.
When you cancel an order we will subtract a 15% fee for administration when refunding the order.
How long will I wait for my order to be dilivered?
Because we source ourt products from different suppliers, it would depend on the delivery time from the suppliers so there is no set time for any order.
Expect to wait up to 7 working days for some items.
Can I change my order after it has been placed?
Orders can only be ammended before it gets ordered from our suppliers. This usually happens within one business day from ordering.
What if my items are damaged?
Should you recieve damaged goods, we will do our utmost best to replace them. We cannot gaurantee that all our suppliers will be willing to exchange damaged items though.
Do you have promotions?
All promotion items will be marked on the website with the discounted amount clearly visible when placing your order.
Can two or more people combine orders to save on delivery costs?
Absolutely, as long as you only specify one delivery address.